FAQ

General

Are these products guaranteed BPA free?

Maped water bottles and lunch boxes are guaranteed BPA free.

Do the products comply with food regulations?

All our products have been tested by a certified laboratory (SGS) to make sure that they comply with the food contact regulations of the European Union and the United States.

What type of materials are used in the products?

We carefully select plastics and fabrics which comply with the food contact regulations. The two main plastics used in our water bottles and lunch boxes are polypropylene and ABS.

picto08

Should I wash the products before the first use?

We recommend to wash the products before their first use, with soapy water (for all the products) or in the dishwasher (water bottles and lunch boxes only)*.

*NB: lunch box's lid and propeller below are not dishwasher safe. They should be hand washed.

Are the products dishwasher safe?

Water bottles and lunch boxes are dishwasher safe (we do recommend to use the top rack of the dishwasher) except for the lunch box's lid and propeller below, which are to be hand washed.

Are the products fridge safe?

Water bottles and lunch boxes are designed to be used in the fridge. This is not the case of the lunch bags.

Are the products freezer safe?

Only the lunch box below is designed to be used in the freezer.

 

The product I have bought does not meet my expectations, what can I do?

Please accept our appologies if you encounter issues with one of our products. Please contact our customer service : contact@maped.fr

Lunch boxes

Can I put the lunch boxes in the microwave?

Lunch boxes are designed to reheat food in the microwave.

Please remove the lids for microwave use. Use of microwave requires presence of an adult.

We recommend 3 mins maximum at 600 W.

Be careful when take out the container from the microwave, it can be hot.

Are the lunch boxes oven safe?

Lunch boxes cannot be used in a traditional oven.

What can I do if my lunch box gets stained with tomato or curry sauce?

Some foods, like tomato or curry based sauces can stain containers.

If stains appear, they can be reduced by applying a paste of baking soda and water, followed by a careful rinsing. You can safely continue to use products that have been stained.

Can I remove the lunch box's propeller grid for cleaning?

You can occasionally remove the lid's propeller. To remove the propeller: put the propeller in the open position and pull the propeller by the top.

Can I remove the lid's seal to clean it?

The lid's seal is not designed to be disassembled.

Water bottles

How can I drink with this new type of bottle neck?

You have to push the bottle neck down with your mouth to drink.

This new system allows the neck to automatically close when you finish drinking.

Can I use hot beverages in the water bottles?

Our water bottles are not designed for hot beverages.

Can I use sparkling drinks in the water bottles?

Our water bottles are not designed for sparkling drinks.

Can I use the water bottles in the microwave?

Our water bottles are not designed to be used in the microwave.

Concept water bottle

blue---origins---faq

Can I unscrew the water bottle's base for cleaning?

The base can be unscrewed to have easy access to the inside of the water bottle.

Can I clean the inside of the bottle's neck?

The neck can be disassembled to wash each inside part, following the instructions below:

  1. Unscrew the water bottle's body
  2. Unscrew the nut under the neck in counterclockwise direction, then
  3. Open the cap and remove the neck

To reassemble the neck:

  1. Position the spring with the neck around the opening
  2. Keep the neck pressed in position, replace the nut by turning it in a clockwise direction until it is fully tightened.

 

Each part can be washed with soapy water or in the top rack of the dishwasher.

Origins water bottle

blue - origins

How can I wash my water bottle?

The neck can be disassembled to wash each part, following the instructions below:

  • Press on the neck and slide it to the right, then lift it.

Each part can be washed with soapy water or in the top rack of the dishwasher.

Lunch bags

How can I clean the lunch bag?

Clean the inner lining of the bag using a cloth soaked with warm soapy water.

Do not immerse the lunch bag in water.

Do not wash it in the washing machine.